In March of 1993 we purchased two of your Fantasia ceiling fans in brass. Both fans are as quiet and trouble free as the day we bought them. The kitchen one is on every day, the bedroom one is also on a lot - it is doubtful that some other makes of fans would have lasted so long. Thank you for a wonderful product, now 22 years old!!
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This sort of service is unfortunately becoming rare but I have always used your product and this just confirms my loyalty was indeed well placed, even though sometimes a less expensive option is tempting.
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Your response may seem like a small thing to you but this is the sort of “can you believe it” service that gets talked about and generates masses of goodwill – I wouldn’t consider any other brand.
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May I offer my sincere thanks and congratulate you on the most efficient speed at which my request was completed. I am astounded that in this day and age a company still has such wonderful customer service.
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