"In March of 1993, we purchased a nice brand new house as we were to get married a month later. As all our rooms were new, we went to a lighting shop in Moy here in Northern Ireland, where we purchased two of your Fantasia ceiling fans in brass, one for the kitchen and one for the bedroom. With the exception of the blades on the kitchen one which are fading a little now, both fans are as quiet and trouble-free as the day we bought them. The kitchen one is on every day, the bedroom one is also on a lot - it is doubtful that some other makes of fans would have lasted so long. Thank you for a wonderful product, now 22 years old!!"
J.W. Kane, Moy, Northern Ireland
"Just a quick note to say that the Phoenix fan is excellent. We also have air conditioning in the conservatory, but with the Phoenix, it gives us total flexibility."
Andrew Allen, Chelmsford
"May I offer my sincere thanks and congratulate you on the most efficient speed at which my request for the spare part was completed. I am astounded that in this day and age a company still has such wonderful customer service."
Eddie Woods, Peterborough
"I am very happy with the Mayfair you sent me. They're great fans and it's really nice to find a company that goes so far to help. It's important to know that I have proper backing from good people when I'm installing a product. I will definitely recommend your fans in the future."
Paul Smith, Electrical Contractor, Reading
"Many thanks for the part which works perfectly. I can honestly say that the Fantasia fan was one of the things that attracted me to this house when we bought it 7 years ago. It's worked perfectly and has been a godsend in our south-facing breakfast room. Great customer service - thanks again."
Phil Rice, Walton on Thames, Surrey
"I am just writing to say how very impressed both my wife and I are with the service we received from you. You did not try to wriggle out of any claim or warranty – the best service I have received from a company in years. We have 2 of your fans and as we’re moving house soon will no doubt will more. A great big THANK YOU, you certainly made our day, week, year!"
"I was more than impressed with the service I received and would highly recommend Fantasia Fans to anyone looking for a reliable ceiling fan."
William Drew, Mid Glamorgan
“Your response may seem like a small thing to you but this is the sort of “can you believe it” type of service that gets talked about and generates masses of goodwill – I wouldn’t consider any other brand.
Mike Parkin, Oxfordshire
“This sort of service is, unfortunately, becoming rare but I have always used your product and this just confirms my loyalty was indeed the correct decision, even though sometimes a less expensive option is tempting.
Steve Bradley, Waltham Abbey
“Thank you for the excellent service – the quality of the product was never in doubt but the after-sales service has more than matched it.
Chris Quinnell, Brighton
“Thank you very much for your response to my initial and subsequent requests – you are the best example of company attitude to customer satisfaction, something that I am sorry to say is missing in many industries today.
Peter Nunn, via email
"Thank you very much for your excellent service. I now know why I chose Fantasia Fans"
Mervyn Sargeant, Wisbech, Cambs
"Just to say thanks again - the part arrived this morning. I still can't believe the service you offer."
Andrea Chubb, Vale of Glamorgan
"The instructions arrived yesterday. Fantasia’s after-sales service matches the quality of the product. I am impressed and will keep up the recommendations."
Bill Million, Sandwich, Kent
"Thank you very much for your help, it is indeed most satisfactory. I would go further and say I consider this first-class customer service and will recommend your products whenever appropriate."
Jon Larsen, Bridgend
"Just wanted to say THANK YOU, I emailed yesterday to ask if you could supply a spare part and it arrived today! First-class service from a first-class company – brilliant."
"Thanks very much for your very quick response. Fault reported on Wednesday, part received on Thursday (the correct part to boot),fitted in less than 1/2 hour on Saturday. Superb service and a pleasure dealing with you."
Keith Houghton, Widnes, Cheshire
"The customer service shown by you and your company is fantastic and is a very refreshing change. We will certainly be using your products again and recommending you to all our friends and family. Once again thanks for the excellent service"
Dave & Margaret Burrows, St Helens, Merseyside
"Thank you so much for sending the new blades, you’re ace! It's rather a surprise to get such good customer care these days, I’m well impressed. As I said I will definitely buy Fantasia again – I work in the electrical industry and should anybody ask me to recommend a good fan I will tell them “get Fantasia”!
Mark Holder, Bridgewater, Somerset
"I received the replacement item this afternoon and I would like to thank you for the efficient manner in the way you dealt with my situation. It was not a major upset but when you are dealing with people as responsive as your good selves, those around you take notice!"
Alan Smith, Mablethorpe, Lincolnshire
"Thank you for your email and I must say what a nice surprise. It’s not often nowadays that a company knows how to give good customer service so thank you very much."
Brian Brake, London
"Thank you very much for your help. The response I receive from Fantasia is always first class! "
Anthony Farnfield, Eaton Bray, Beds
"I very much appreciate the swift response and excellent service. I'm glad I stuck with Fantasia Fans; we now have 5 throughout the house."
Alfred Kennedy, Orpington, Kent
"Thank you for your fan(tastic) customer service once again. This doesn’t happen very often these days!"
Pete Newens, Leighton Buzzard
"Many thanks for the replacement shade which arrived in today's post - now fitted and everything looking good! Thank you for your very efficient service."
David Royal, Tyne & Wear
"Thank you for the excellent service I received from your company. Whilst my problem was not exactly life-threatening, I received, helpful, courteous service and the new part (with fitting instructions) arrived as promised. Top marks from me!"
A Wood, Northampton
"Further to my email the other day, my fan blades arrived today and they are perfect. I am astonished and delighted - what excellent service. My grateful thanks to all concerned - superb!"
Judy Barrass, Dorset