Customer Reviews (30)
22/04/21
Fan stopped working so ordered a new receiver unit on a Saturday, unit arrived on the Tuesday and now all good especially in this weather.
Thanks so much
22/04/21
Ordered a new remote control and receiver (last one broke after 14 years). Phoned during lockdown, order was taken and I received the new one in 48 hours. fitted next day - great service.
22/04/21
Had remote fitted today it arrived last week I can’t thank Emma enough for all the help she gave me
Thanks Emma
22/04/21
Customer service was extremely friendly and helpful,their product knowledge was second to.none , diagnosed problem and replacement part was order and arrived 3days later, highly recommended.
Well done Fantasia.
22/04/21
Excellent delivery time great service will use again
22/04/21
This was a replacement item, after the original became faulty after a number of years. I have three of these already so I knew how to fit them, but getting all the cables and the remote into the limited space is always tricky. Four hands required. Works wonderfully, and well worth the struggle.
22/04/21
Good informative and knowable advice to diagnose the problem. Replacement parts received next day. Easy to install with good clear instructions.
22/04/21
Never mind the remote system, it goes without saying that works brilliantly. (I've had my fan for over 15 years)
Let us talk about the superb customer service from this company.
Fault diagnosis done through live chat.
Items ordered about 12.30
Arrived the next day before lunch time.
Thanks
I recommend Fantasia's products to whoever I can.
22/04/21
One of my ceiling fans stopped working. After a look on the website and a phone call I ordered a new remote and receiver.
20 minutes to install and its good as new.
Very happy customer.
22/04/21
In the past I have had to replace several receivers,quality not so good.
Service from Fantasia second to none.
22/04/21
Sent an enquiry and had a response within an hour. Issue was quickly diagnosed and I was advised what I needed to buy. New fan remotes delivered within 1 working day.
Simply outstanding and a pleasure to deal with. Thank you
22/04/21
Had a few ceiling fans but this is the first time with a remote and it is such an improvement on the operation of the fan.
My only criticism is the apparent quality of the remote.
For the price it does not feel or appear the same quality as the fan but time will tell.
22/04/21
The little remote does what it's supposed to do. 5*
More importantly - we have a Fantasia ceiling fan that is probably 16 years old, started to go wrong and were concerned that we required a new fan. One short phone call to the company gave us a basic check to perform and yes - just the control needed replacing.
The fan is a fantastic product (great design that is still right up to date). And the company is great to dealo with.
22/04/21
easy to handle, simple, large buttons etc. perfect usability.
4.5 starts - half a star lost only because the design is rather old fashioned.
22/04/21
Fitted as per previous unit. No problems.
Initial investigation would have been easier if dip switches were visible upon removing the cowling.
22/04/21
Unit arrived in double quick time and worked a treat.
22/04/21
I have a Fantasia fan that is 17 years old. About 6 years after purchase, the receiver unit failed after extremely light use during that time. I replaced it with another unit from Fantasia but that failed again after a couple of years. Fed up with this, I relied on turning it 'on' & 'off' manually using the pull cord. Recently, it failed even with manual operation of the cord. I enquired what could be done and was told that the receiver unit had probably failed entirely. I have now purchased another unit but have not fitted it as yet. I shall be interested how long this one lasts. If it fails again with light use in a very short time, I shall consider having a qualified electrician bypass the receiver unit and use the pull cord permanently.
22/04/21
It works well. The original remote lasted over 10 years.
22/04/21
Not had a ceiling fane for several years but having had a log burner fitted prompted the idea to get one.
Works excellently being totally silent and so smooth running and it has made a big difference to the room. The remote is also excellent and well worth having and makes operation very simple.
Don't ask about the instructions though.
22/04/21
The lady on the phone diagnosed the problem with the fan, told me how to fit the parts and ordered them. When they arrived a few days later, the repair was all done in about 10 minutes and now working perfectly. Plus I have an additional remote control to boot. The hardest part of the repair was not banging my head on the fan blades. You don't need any electrical skills or training to effect this repair. Just a couple of points though, if this is such a common fault, why does it keep happening and why do we have to pay so much for the parts? Otherwise - All Good
22/04/21
Having had many years of excellent use of our fan, it appeared the Remote 'receiver' started to give trouble. In actual fact, the 'receiver' also provides the speed control to the fan which itself was the problem. Support at Fantasia quickly identified our problem and offered me a new, discounted one as a replacement - which I received in a couple of days. With the help of on-line demo video, it was easy to fit. The fan now works perfectly again. Thanks Teresa
22/04/21
Excellent service with great support from Emma Warren.
Diagnosed problem and now fan working perfect again.
Thank you
22/04/21
Remote was easy to install & works well.
It took me a while to realise that 2extra terminal blocks were required to connect to the original fan. It was then a bit of a squeeze to refit the ceiling cover.
22/04/21
Our bedroom fan started doing it’s own thing - turning the light on in the middle of the night, not allowing anyone to switch it off - solution? Fit a new controller. It took all of 15 minutes and is now good as new. Saved on an expensive call out fee and the advice given by e mail was excellent
22/04/21
I thought my fan was on its last legs. It would only run at one speed and was making a loud buzzing noise. I contacted Fantasia and they got back to me immediately. They diagnosed a faulty receiver unit which I’ve justb replaced. The fan is now working perfectly.
Great product. Great customer service. Well done and many thanks Fantasia.
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