Customer Reviews (59)
Andrew Burcham
23/09/21
Parts arrived with easy to follow instructions. Really pleased to get the fan working properly again.
Richard Evans
19/09/21
Great product & service. Easy to install.
22/04/21
Came fast. Easy to install with very clear instructions. Fixed my problem.
22/04/21
Realy first class service (even when everything around us is in a mess )Would highly recommend.
22/04/21
Very easy to install so you back and running in no time. You basically undo couple screws and replace cables or follow detailed diagram. It took like 5 minutes top. The need to replace the switch was that the string came undone in the originally and couldn't be fixed as the body is sealed. Only thing is I would like the string bit longer but that's easy fix.
22/04/21
The switchcame in good time with the connection diagram and took me ten minutes to fit.
22/04/21
Excellent service and product which also included instructions for installation and wiring conformation.
22/04/21
Goods arrived a couple of days after ordering.
Perfect replacement product. The fan that was faulty is a good 30 years old and apart from this switch which has had 30 years of pulling it's all working fine.
They even supplied a page of instructions for changing the switch if you needed them.
Very pleased with Fantasia & the products are always robust.
22/04/21
Had the ceiling fan 10years and is used every night summer and winter, live in a bungalow and can't have windows open over night so fan is needed. Excellent service and arrived very quickly. Perfect. Thank you.
22/04/21
Bought a new switch as a replacement for a new fan only about 2 months old. The original switch cord snapped. Easy to replace.
22/04/21
Excellent technical support, and replacing the switch resolved the problem. Easy to fit, 5/10 minute job but ideally 2 pairs of hands needed, especially for fan with lights.
22/04/21
On the one hand, I am disappointed that the speed switch failed in the first place, considering the ceiling fan had been used a mere half dozen times in a spare bedroom. An identical fan, same age, in another bedroom, is still OK.
On the other hand, I am impressed that Fantasia live-chat quickly confirmed my diagnosis of the problem, and despatched the spare part, to arrive the very next day. It was easy to replace.
Well done for that Fantasia, but maybe the switch itself needs to be of a more robust design.
22/04/21
Excellent customer service and advice. Switch arrived very promptly. Easy enough to fit, for a non-electrician. Instructions very clear. Needed help to dismount/re-attach the 3 lights under the fan on my model - not a one-person job, the lights are heavy! Also the chain on replacement is a little short, so I just changed it for the old one from the faulty switch. Fan now works as well as ever (thank goodness in current heat wave - July 2019) - 17 years old and still going strong. Thank you, Fantasia Fans.
22/04/21
Needs two people to fit but video instructions were clear and product is excellent & not that expensive - allow about 15mins
22/04/21
This switch isvery easy to fit. The cables are a push fit no screw driver required only a very small flat headed one to remove cable from old switch. Conections are numberd all you need to do is remove and fit one cable at a time, no problem.
22/04/21
I 'spoke' to the online help and explained the problem (fan only works on high speed) and that I assumed it was the switch failing.
New switch arrived promptly (good) and I changed it (quite easy) but problem remained!
On looking at the details of the speed capacitor (not considered before) I find the problem I have described exactly!
Why was I not advised that it was the capacitor and not the switch which needed replacing.
I now have to fork out for a new capacitor and possibly swap out the switch again to return it.
Very disappointed at the online help. As this looks like a known problem I would expect them to have advised me to get a new capacitor first.
1 star given purely for the failure on advice rather than the product.
22/04/21
I am surprised that the string broke in the fantasia fan in my wifes study/office . I have 4 other fans the same which get used a lot more often . Anyway , I took the old switch apart to see how it works . I now realise that I could have fitted a new string without ordering a new switch.
It was an easy job the make the change but there were no instructions. I did not need two persons to do it
22/04/21
Couldn't ask for a better products and fantastic customer service.
22/04/21
I am a small trader and often need replacement parts as seen here, the part was the small pull switch for this fan
Your website is excellent and the service I had was second to none supplied with wiring instruction to check out system in case it had been tinkered with
Delivery by return so very impressed all round.Thank You
22/04/21
A first class service and very fast delivery. Will use again. Unlike many companies these days Fantasia still supports all it's older models.
22/04/21
I bought this fan about 8 years ago and it has been well used in four different houses. When the speed switch disintegrated, I thought we would have to get a new fan. I was very surprised and pleased to find spares were still available and was even more surprised to receive my order within 2 days. New switch arrived with comprehensive fitting instructions, so I was able to get up and running again in 15 minutes. I cannot fault Fantasia.
22/04/21
Ordered 3pm Friday - delivered 12 noon Saturday. Amazingly good service. Fitted it in about 20 minutes. My fan was not wired as the supplied diagram but I replaced one wire at a time and everything worked okay.
22/04/21
After 16 years the cord on the switch was beginning to look a bit worn, so I contacted Fantasia and was pleasantly surprised that a company still kept spares for a 16 year old product and then impressed with the speed of delivery. it arrived the next day complete with full and clear instructions.
Way to go Fantasia!
22/04/21
speedy delivery, saved us from over heating in the conservatory.
22/04/21
Ordered new switch late evening which arrived 2 days later. Great service.
Fitting instructions very clear.
Replacement switch fitted in about 10 minutes. Fan now working as it should.
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